If you buy Dragon® Professional, Medical, or Legal from us - or you purchase training services - at a minimum, tech support by phone, email, or streaming video is free for 30 days, though not toll-free: please use the tech support number: 908 359 7137. As a practical matter, it's pretty much free forever for those customers, as long as it's short - though we might feel a little differently about it if we're on the phone with you for four hours walking you through a software-conflict nightmare. We're willing to play it by ear if you are.
If you bought Dragon elsewhere, we will give you the Nuance tech-support number. If you want help from us, please have your credit card ready: We will charge your credit card $20 for every fifteen (15) minutes - or part thereof - we spend on the phone with you. This means that if your question only takes five minutes, you oughta come up with a couple more, because you're gonna pay anyway.
Tech support means help with getting the program installed, getting your microphone to work, resolving hardware and software conflicts, slowdowns and crashes, handling error messages, helping with manual activation, etc.
It does not mean training you to use the program, showing you how to get better results or improve recognition accuracy, helping you write custom commands or set up templates, and the like. Those are training and customization issues, and you can get help with them for a fee.
We will always try to help you find answers if you're having a problem with something you bought from us. If we don’t know the answer to a question, we’ll find it out for you. We’ll stay with you until the problem is solved. Or till lunch, whichever comes first.
You can also get a great deal of help from the manufacturer’s website (http://www.nuance.com/). The knowledgebase is located at: Nuance
It has a lot of valuable information, is searchable, and costs you nothing.
It's very helpful if you've done a little exploration on your own at the above website, but if that fails, call us. Olympus and Philips have this idea that "authorized dealers" ought to actually DO something, if you can believe it.
All microphones and recorders come with manufacturers' warranties. See the links or phone numbers below to locate information about your product.
Please call to discuss your training needs (866-359-7137). We can offer online or onsite training; the latter can entail either individualized or classroom instruction. Especially for business use, Dragon is not really a "plug-and-play" application, and many people find that the purchase of a couple hours' instruction is well worth the cost in terms of shortened learning curve and quicker gains in productivity.
We'll develop custom applications for you at our standard offsite rate - call for details. Or you can pay $400/hour. We, of course, prefer the latter, but haven't found many takers.